Product Owner customer engagement and order fulfilment

Are you the Product Owner who will strengthen our AIR team! The Product Owner within our Product Teams is the one who works intensively with the commercial teams and other stakeholders within Otravo. You will work on the development, implementation and analysis of the various websites and applications. Increasing conversion and customer loyalty is the most important focus area.

What will you be doing?

 As a PO customer engagement and order fulfilment, you face the challenge of how to give the customer the best customer experience during and after the purchase. How do you ensure that the customer is served as efficiently and effectively as possible? This can be done by setting up smart chat bots that provide relevant information per page and by offering the customer a self-service environment to name but one example.


Our travel agents who communicate with our customers on a daily basis depend on how you and your team support them in this. What we expect from you is that you have a vision as a product owner on how we can offer our customers even better service.


The Product Teams work from a strong Agile conviction with little overhead, fast time-to-market and high quality. And always with the customer first. We use experiments to find out what our customers really want and are constantly working to convert these lessons into working software. We do this as Product Team and as Team Otravo.

As a Product Owner (PO) you develop the product visions together with the stakeholders, based on customer needs and business goals. You communicate this vision to the developers and designers and are responsible for this as User Stories are given the right priority on the Product Backlog. It is your job to ensure that the User Stories are realised and have a positive impact on the conversion in a controlled way. Besides the website there are other products that assist us to help the customer as optimally as possible. These products can vary from our midoffice-implementations, data science products or improving our search & booking engine. 

You are able to formulate and achieve clear goals. You do this with your teams and are responsible for the design, development and management (you build it, you run it, you love it). As a Product Owner you play a pivotal role in realising our ambition to become one of the largest online ticket providers in Europe.

What are your tasks and responsibilities?

  • You are passionate about our customers and are constantly looking for ways to improve their experience on our websites
  • Creating and maintaining a Product Roadmap with business priority and a prioritised Product Backlog
  • Leading and improving the product development process based on Scrum with the Scrum teams
  • You improve the websites based on clearly formulated goals with high commercial impact
  • Intensive collaboration with the commercial teams, fellow Product Owners, developers and designers
  • The point of contact for and analysing problems on our websites and solving them with the teams

What skills do you have?

  • At least three years of work experience in a similar position within the e-commerce domain
  • At least one completed HBO or university course
  • Experience in the travel industry is an advantage
  • Strong commercial focus and ability to organise activities with this
  • Customer-oriented, proactive
  • Able to work both independently and in teams; good communication skills
  • Experience working in an Agile developing environment

What do we offer?

  • Ambitious and fast-growing online organisation
  • Inspiring and informal work environment
  • Development opportunities, (online) courses, conferences and events
  • Market-based salary, travel allowance, free travel and cancellation insurance
  • Discount on our holidays and other products such as car rental
  • 24 holidays and 6 ATV days (reduced working hours) on a full-time basis
  • Free gym at our head office in Halfweg
  • A lot of freedom and responsibility

Any questions?

Is this the job for you? Then respond quickly to this vacancy! We would like to receive your cover letter and CV via the application button below. Do you have any questions about this vacancy? Please contact our Recruiter Mirjam Hellinga via


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